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For Prospective Employees
For Current Employees
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Leadership Academy
Session 1
PBS content – Changing Role of the Supervisor
Topics include:
- Characteristics of great supervisors and managers
- Difference between a leader and a supervisor/manager
- Changing workforce demographics
- Environmental and economic changes
- How values of today’s work force impact supervisors, managers
- Skills needed by today’s supervisors and managers
- Analyzing the different forms of supervisory power
MCC content:
- Employee Handbook – role in enforcing various policies
- Hiring process
Session 2
PBS content – Relationship Strategies
Topics include:
- Understanding characteristics, strengths and weaknesses of different behavioral styles
- Utilizing techniques to effectively deal with different types of people
- Adapting your communication style
- Building relationships on the foundation of trust, credibility and honesty
- Identifying stages of conflict in relationships
MCC content:
- Orienting/Training new employees
Session 3
PBS content – Communicating Effectively
Topics include:
- Identifying variety of ways in which we communicate
- Power of good listening skills
- Understanding effective questioning and summarizing techniques
- Roadblocks to effective listening
- Effective attending techniques to enhance the listening process
- Art of providing effective feedback
- Role of nonverbal communication in the communication process
- Communicating in a way that makes others feel they are valued
- Using “I” messages so that listeners do not become defensive
- Skills to open up communication
MCC content:
- Informal conflict resolution procedure & formal grievance process
Session 4
Employment Law
Topics include:
- Harassment
- Discrimination
- Managing diversity
- Ethics
- Workers Compensation
- Reasonable accommodation (Carol Rodriguez
and Loretta B)
- Performance review process at MCC – forms, deadlines
- Compensation system
Session 5
PBS content – Successful Time Management
and Delegation
Topics include:
- Benefits of good time management
- Balancing your life
- Setting goals and developing a plan to achieve them
- Controlling your time before it controls you
- Dealing with time robbers and wasters
- Making a daily “to do” list that really works
- Preventing crisis management
- When to get the important things done – charting your energy cycle
- Moving from doer to delegator
- Creating a time management Action Plan
MCC content:
- Managing effective meetings
Session 6
PBS Content – Providing Valuable Performance Feedback plus Coaching and Counseling
Topics include:
- Assess their effectiveness as an evaluator
- Understand the objectives of performance evaluation
- Identify the five stages of the performance review cycle
- Set and measure objective standards for performance
- Establish the scale used to rate performance
- Involve employees in the review process
- Observe and document performance
- Prepare for performance review interviews
- Conduct performance review interviews
- Provide clear and effective feedback
- Develop employee performance improvement plans
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