Employee Daily Logins & Performances

Login & Perform:

• Cisco Agent

• Live Chat Support

• Outlook

• Active Directory

• P-Synch

• SURF: Staff Login

• Blackboard

• Student Help Desk Surveys

• Moodle

• Systems Status

• Active Knowledge Base

Resources:

• Telephone Directory

• Performance Notes

Purpose:

• Cisco Agent activates your telephone. Target location: C:\Program Files\Cisco\Desktop\bin\agent.exe

• Live Chat Support activates your Online Live Support! chat room.

• Outlook allows you to view emails from students requesting support.  Click here to access the Outlook Web Access

• Active Directory allows you to create student's profiles. See Karen to set an account.

• P-Synch allows you to manage students' passwords.

• SURF: Staff Login allows you to manage students' accounts in People Soft.

• Blackboard allows you to manage students' accounts in Blackboard.

• Student Help Desk Surveys allows you to assess each support you provide to students. To edit the "date" click here.

• Moodle is a pilot system similar to Blackboard that is available to students. Allows you to manage students' accounts.

• Systems Status allows you to manage the current status of our systems.

• Active Knowledge Base allows you to manage the Student Help Desk FAQ's data base.

• MCC Telephone Directory provides telephone numbers.

• Performance Notes provides helpful information and procedures to perform your tasks. Password protected - see Charlie.