Business Office Technology

BOT 113

Basic Office Skills

 

Fall 2008

 

 

Kathy Striebel

Lead Instructor

kstriebel@miracosta.edu

 

Course Information:

www.miracosta.edu/home/kstriebel

 

Course Location:

BOT Model Office 4803B

Lab 133 CLC

 

Students can choose to complete the lessons on campus or at home. 

 

 

This is a self-paced, open entry online course.  Students can choose a flexible work schedule.  Course is finished when all lessons are completed. 

 

Course Checklist:

¨  View Orientation on program website or Blackboard.

¨  Complete student contact form from Blackboard

¨  Read the entire syllabus before starting the projects.

¨  Save all documents to USB or hard drive.

¨  Open Blackboard for assignment sheets and lectures.

¨  Complete all lessons by December 12, 2008.

 

Course Description: 

This is a self-paced, open-entry, online course that emphasizes practical applications needed for working in a business office.  Information and drills on telephone techniques, filing, proofreading, office equipment, mailing procedures, and teamwork are included.  Assignments also include “people skills” and teamwork. applications.

 

Course Objectives:

At the end of this course, a student should be able to:

  1. complete a comprehensive basic skills employment test with a passing grade of 80% on each test.
  2. describe an office environment.
  3. explain the flow of work in an office environment.
  4. list the job duties and qualification for administrative support staff in an office.
  5. list attributes that employers expect from office staff.
  6. list and explain the steps in providing quality telephone service.
  7. create and format business documents.
  8. describe how an office petty cash fund is set up and maintained.
  9. list communication techniques practiced by effective office workers.
  10. describe the internal and external forces that influence office communication.
  1. list the procedures used for processing incoming and outgoing office mail.create an office paper and electronic filing system following the ARMA guidelines.
  2. explain the importance of team and “people skills” for those working in an office environment

 

Course Materials:

This course does not require a textbook.  Information and assignments will be provided through lectures, resources, and Internet materials.

USB drive to save assignments

 

Student Learning Outcomes:

  1. Achieve a score of at least 80% on a basic skills employment test in proofreading, spelling, filing, basic math, communication, typing, and document production.
  2. Identify the operations of business and the flow of work.
  3. Use correct communication skills in creating appropriate business documents.

 

Important Dates:

Last day to drop with no grade on permanent record...................................     September 6

Last day to drop class and be eligible for refund...........................................     September 6

Last day to petition for certificate or degree..................................................   September 26

Last day to ADD a BOT course......................................................................        October 25

Last day to drop with “W”..............................................................................    November 20

Last day to submit assignments....................................................................    December 12

 

Policies:

1.    Students with disabilities, whether physical, learning, or psychological, who believe that they may need accommodations in this class are encouraged to contact Disabled Students Programs & Services as soon as possible to ensure that such accommodations are implemented in a timely manner.  Their phone number is (760) 795-6658, and they are located in Building 3000 Student Services, Room 3009, adjacent to Parking Lot 3C.

 

2.    Students who have not consistently submitted assignments during the semester will be dropped on November 20, 2008. 

 

3.    Students should be aware of the MiraCosta plagiarism statement in the catalog.  A submitted assignment, which is determined to be the work of a person other than the student, will receive no credit.

 

Contacting the Instructor: 

BOT Associate Instructor:   Kathy Striebel

Email address:  kstriebel@miracosta.edu

Lab Hours:  see schedule on website

 

When contacting the instructor through email, please identify the purpose of your email in the SUBJECT line along with the course and your name.  Here is an example of how you should key the subject:  QUESTION BOT 113 Susan Smith.  The instructor will respond within 48 hours.

 

Submitting Assignments:

 

This is a self-paced online course that allows you to work in the BOT Model Office, 4803B OC, or online.  Students are responsible for completing and submitting all assignments as listed in the course syllabus.  Assignments reviewed and graded in the BOT Model Office will get immediate feedback and grading.  Weekly assignments submitted through email will be reviewed and graded within five (5) days. All assignments submitted through email must be identified in the subject line with your last name and the assignment name or number as directed in the syllabus, for example:  Striebel Project 1.

 

 To expedite responses to questions, key the word QUESTION in the subject line of the email, and you will receive a response within 24-48 hours.

 

The Blackboard site contains data files, all assignments, announcements, lectures, special instructions or notes for assignments, discussion questions, and assignment grades. 

 

Even though this is a self-paced course and students can select a flexible schedule for completing assignments, students must show steady progress through the semester by viewing the program orientation, submitting the student contact form, submitting weekly assignments, and maintaining contact with the instructor.  Students will be dropped for lack of successful progress.  A suggested timeline for completing assignments is given in the syllabus.  Students are encouraged to follow the timeline or work ahead as a guide to successful completion of the course.