Business Office Technology

BOT 117

Management Office Skills

 

Fall 2008

 

 

Kathy Striebel

Lead Instructor

kstriebel@miracosta.edu

 

Course Information:

www.miracosta.edu/home/kstriebel

 

Course Location:

BOT Model Office 4803B

Online

 

 

 

This is a self-paced, open entry online course.  Students can choose a flexible work schedule.  Course is finished when all lessons are completed. 

 

Course Checklist:

¨  View Orientation on program website or Blackboard.

¨  Complete student contact form from Blackboard

¨  Read the entire syllabus before starting the projects.

¨  Save all documents to USB or hard drive.

¨  Open Blackboard for assignment sheets and lectures.

¨  Complete all lessons by December 12, 2008.

 

Course Description: 

This is a management skills course that will present information and applications for those seeking advanced management office skills.  Practical applications and assignments will present scenarios and case studies that emphasize supervisory office skills such as communication, leadership, decision-making, and scheduling

 

Course Objectives:

At the end of this course, a student should be able to:

  1. create a project schedule and timeline
  2. create employment policy statements for an office
  3. prepare an evaluation tool for office employees
  4. list criteria for planning an office staff meeting
  5. develop processes and checklists for employee teams
  6. create a new employee orientation presentation
  7. identify the steps in transitioning to a supervisory position
  8. prepare an office guideline for organizing work and assignment tasks
  9. identify ways to motivate employees to perform on the job
  10. identify strategies to handle change and conflict in the office

 

Course Materials:

Textbook:  Skills for the First-Time Supervisor, Douglas Gordon

ISBN 0538-43229-2

USB drive to save assignments

 

Cost:  NEW $24.30 purchased from MCC Spartan Bookstore

            USED $18.32purchased from MCC Spartan Bookstore

            $6.95 ground shipping online from Spartan Bookstore

           

PLEASE NOTE:  If you purchase this book from an online textbook supplier, BE SURE IT IS correct book.

 

Student Learning Outcomes:

  1. Develop a transition plan to a management position.
  2. Create an employee plan for evaluation, team building, motivation, and conflict resolution.
  3. Identify behaviors that enable a win/win supervisor/employee relationship.

 

Important Dates:

Last day to drop with no grade on permanent record...................................     September 6

Last day to drop class and be eligible for refund...........................................     September 6

Last day to petition for certificate or degree..................................................   September 26

Last day to ADD a BOT course......................................................................        October 25

Last day to drop with “W”..............................................................................    November 20

Last day to submit assignments....................................................................    December 12

 

Policies:

1.    Students with disabilities, whether physical, learning, or psychological, who believe that they may need accommodations in this class are encouraged to contact Disabled Students Programs & Services as soon as possible to ensure that such accommodations are implemented in a timely manner.  Their phone number is (760) 795-6658, and they are located in Building 3000 Student Services, Room 3009, adjacent to Parking Lot 3C.

 

2.    Students who have not consistently submitted assignments during the semester will be dropped on November 20, 2008. 

 

3.    Students should be aware of the MiraCosta plagiarism statement in the catalog.  A submitted assignment, which is determined to be the work of a person other than the student, will receive no credit.

 

Contacting the Instructor: 

BOT Associate Instructor:   Kathy Striebel                

Email address:  kstriebel@miracosta.edu     

Lab Hours:  see schedule on website

 

When contacting the instructor through email, please identify the purpose of your email in the SUBJECT line along with the course and your name.  Here is an example of how you should key the subject:  QUESTION BOT 117Susan Smith.  The instructor will respond within 48 hours.

 

Submitting Assignments:

 

This is a self-paced online course that allows you to work in the BOT Model Office, 4803B OC, or online.  Students are responsible for completing and submitting all assignments as listed in the course syllabus.  Assignments reviewed and graded in the BOT Model Office will get immediate feedback and grading.  Weekly assignments submitted through email will be reviewed and graded within five (5) days. All assignments submitted through email must be identified in the subject line with your last name and the assignment name or number as directed in the syllabus, for example:  Striebel Project 1.

 

 To expedite responses to questions, key the word QUESTION in the subject line of the email, and you will receive a response within 24-48 hours.

 

The Blackboard site contains data files, all assignments, announcements, lectures, special instructions or notes for assignments, discussion questions, and assignment grades. 

 

Even though this is a self-paced course and students can select a flexible schedule for completing assignments, students must show steady progress through the semester by viewing the program orientation, submitting the student contact form, submitting weekly assignments, and maintaining contact with the instructor.  Students will be dropped for lack of successful progress.  A suggested timeline for completing assignments is given in the syllabus.  Students are encouraged to follow the timeline or work ahead as a guide to successful completion of the course.