Ralene Friend’s diverse career path has provided experience in business development, organizational change, process improvement, program design, and people development. She has held management and leadership positions in the public and private sectors as well as in post-secondary education. She has an entrepreneurial spirit that has served her well in the traditional workplace and as a small business owner. She possesses a Bachelor’s Degree in Communication Studies from California State University-San Bernardino and a Master of Arts in Organizational Management from Ashford University.
BUS 290 Business Communication Chapters for first two weeks of semester (PDFs):
IMPORTANT NOTE on CLOSED Classes: All the online classes and many of the on-campus classes close quickly. You should register ASAP if you are interested in any class. If you change your mind, please drop the class immediately so others can enroll. If the class is closed, consider the Wait List procedures; be aware of the rules and the limitations. Otherwise, consider these options: 1) register for another section if available; 2) register for another class; 3) consider registering in a future semester; 4) show up for the first day of an on-campus class and discuss with the instructor; or 5) forget about it and move on. The instructor will not intervene with the wait list procedure.
Please be aware that, once a class reaches maximum enrollment and “closes,” on or after the first day of the semester, even if “available” spaces appear on SURF due to drops, it is within the instructor's complete discretion on whether to add more students at that time. Drops after the first day are normal attrition and are factored in when setting the maximum enrollment. The class has started and important assignments and subject matter have already been covered. Please do not email the instructor. Thank you for your understanding.
Teaching Philosophy/Style and Class Management/Activities
Let me begin by saying that as a lifelong learner myself, I admire and respect community college students for pursuing their professional education goals. I enjoy supporting (and challenging) students as they work toward the goals they have identified for themselves. I recognize that even though I’m the instructor in this course, I will learn from the students as well.
The first day of a new class is the beginning of an exciting adventure for all of us. We will come together as a roomful of strangers and we will begin to form a work unit that collaborates, cooperates and demonstrates the course content. These are business skills that we will utilize throughout this class as we delve into the topic of Business Communication.
This course is an opportunity for you to explore the dynamics of the communication process. You will develop and practice skills that will serve you throughout your entire career, in absolutely any profession that you choose to follow. In every session, we will actively practice effective communication as we interact during activities, group discussions, presentations and assignments.
My expectations are high because I believe every student is capable of succeeding. My assumption is that students want to be here and want to learn. My role as instructor is to guide you through the course content. My intention is to engage you and inspire you to reach your highest potential as you learn to communicate in today’s business world.
I promise to show up on time with a plan. I plan to do my best in every way. I expect the same from you. That means arrive on time, attend every class, actively participate in group discussions, be a team player, and complete assignments on schedule.
I should also mention that I like to have fun. Let’s enjoy this learning experience together. I can’t wait to meet each of you. I’ll see you in class!
My Professional Goal: To practice excellence every day in every way as I interact with students, clients, colleagues, family, friends.
My Personal Goal: To bring my Best Self to every life experience by maintaining a positive attitude and a healthy lifestyle.
My Favorite Quote: “Don't ask what the world needs. Ask what brings you alive, and go do it. Because what the world needs is more people who have come alive.” (Howard Thurman)