CUSTOMER SERVICE TRAINING

The Customer Service Academy consists of fee for service, skills-based training offered by Community Services and Business Development at MiraCosta College. The training consists of three 18-hour series that can be customized to meet the specific needs of your business. The participant outcomes for each series are described below. We will be happy to assist you in selecting the series that best meets the training needs of your business.

Superior Server Series

(18 Hours of Training)
The Superior Service Series focuses on skills to help new and experienced service providers meet customer expectations and deliver service with excellence. Topics in this series include:

Customer Appreciation

Mastering Communication

Dealing with Difficult People

Personal Best Series

(18 Hours of Training)
The Personal Best Series focuses on skills and strategies that will help participants bring their best self to the customer service experience. Topics in this series include.

Decision Making and Problem Solving

Business Ethics

Time and Stress Management

Team Work Series

(18 Hours of Training)
The Team Work Series focuses on strategies that will help participants maximize their effectiveness with both internal and external customers. Topics in this series include:

The Right Attitude

Team Building

Managing Change

For additional information please contact:

Linda Kurokawa
Director, Community Services & Business Development
P 760.795.6824
lkurokawa@miracosta.edu