MiraCosta’s Contract Education Department can help your business improve its bottom line. We can meet your needs for workforce training with programs that are performance-oriented and directly linked to your organization's strategic goals. These trainings are customized to fit YOUR needs. If you don’t see a course or type of training listed here that you want, give us a call. We have instructors/trainers capable of teaching nearly every subject matter useful to your business. Just ask!
Learn a three step writing process to ensure reader centricity and maximum effectiveness. Students are introduced to a number of tools and techniques that promote clarity of ideas:
Throughout our lives, we experience an enormous number of conflicts. Most of these conflicts are based on miscommunication, misunderstanding, cultural differences, poor choice of language, ineffective behavior and false expectations. These conflicts can negatively impact the workplace by reducing productivity and morale, increasing litigation, occupying significant time and resources and losing valuable employees. Managers spend a significant amount of their time resolving staff disputes. If managed well, conflict helps the team generate new ideas and become more productive. This workshop provides participants with a better understanding of the various ways we deal with conflict and the participant’s own conflict management style. Participants learn how to turn conflict into positive energy and productivity and about practical tools and techniques to help resolve conflict before it escalates.
Find out how to deal with employee complaints and difficult employee interactions. Topics covered include:
More than anything else, working effectively means learning to work as a team. Topics covered in this module include:
Your success often depends on how well you manage your own time and stress. This module includes:
This training will identify potential stumbling blocks in communication based on cultural, age or gender differences. The participant will explore effective verbal and non-verbal communication techniques that will help them reduce cultural misunderstandings with the goal of creating a harmonious and productive work environment. Participants will be able to:
As leaders, we must be able to evaluate our own ethics and create a culture of ethics within our own organization. In this training, we will examine ethical dilemmas facing leaders, explore the top factors causing leaders to compromise their ethics and identify important ways to become a more ethical leader.
Nowadays supervisors are assuming the roles of coach and facilitator to enable their employees to do their best work. Being a facilitator requires a unique blend of skills. Topics covered in this module include:
This is one of our most requested trainings. Participants learn strategies to more effectively deal with change while using tools and techniques to differentiate between “change” and “transition.” Participants identify their own difficulties with change and gain a better understanding how and why their team often resists change. Valuable change management tools and techniques are provided for participants to take back to their workplace.
One of the most important qualities that a supervisor can develop is the ability to coach. Coaching requires managers to establish performance expectations, clearly communicate these expectations, objectively evaluate performance, take notice of good work, and when necessary take corrective action to close any performance gaps. This class will provide a step-by-step approach to coaching that will enable you to bring out the best in your people and do so in a consistent and productive way.
Outlines a four-step process to effectively oversee projects of all sizes. This hands-on course gives students the opportunity to experience the various tools and techniques of project management as they work through a fictitious project in small groups. Topics covered include: