Business Development

Supervisory / Leadership Academy

Our widely acclaimed Supervisory Academy consists of 10 workshops that may be taken individually or as a series. We bring this training right to you. However, if you have fewer than 8 employees who wish to complete these classes, we also offer the entire program at MiraCosta College each semester for an affordable cost of only $60 per module, per person. Call us at 760.795.6820 for the next upcoming class series.

Module 1 - Supervisory Overview and Leadership Styles

What does it takes to be an effective supervisor? This module is appropriate for a newly appointed supervisor or a seasoned veteran. Topics explored in this class include:

Functions and roles of a supervisor
Assessing supervisory styles
Elements of effective supervision
How supervision and leadership differ
Supervisory planning

Module 2 – Communication and Motivation

Your success as a supervisor depends largely on your ability to be an effective communicator and motivator. Topics in this class include:

Verbal and non-verbal communication techniques
Active speaking and listening
Overcoming barriers to communication
Creating a motivational climate
How to inspire high performance

Module 3 – Developing Effective Teams

More than anything else, being a supervisor means learning to work as a team player. Topics covered in this module include:

Team dynamics – stages of team development
Tools for building high productivity teams
Brainstorming techniques
Strategies for decision-making
Working with different personality types

Module 4 – Dealing with Difficult People & Conflict Resolution

Find out how to deal with employee complaints and difficult employee interactions. Learn how to resolve tough problems that arise in the workplace. Topics covered include:

Using communication skills to defuse potential blow-ups
Strategies for separating personal and organizational problems
How to control your own emotions in conflict situations
Ten basic tips for handling difficult work situations
Conflict resolution strategies

Module 5 - Human Resource Issues

It is essential for supervisors to have a working knowledge about issues that could lead to legal liability for the organization. This class will focus on prevention of discrimination and sexual harassment and will also cover hiring practices. Topics covered:

Legal and ethical responsibilities of being a supervisor
The basics about discrimination and sexual harassment
Things you need to know about hiring and firing
Professionalism in leadership roles
Organizational policies and procedures for complaint

Module 6 – Problem Solving

Successful supervisors know that good decisions are based on good data and, in order to get good data, you need to be a good problem-solver. Topics covered in this class include:

How to identify and analyze problems.
Understanding root cause and continuous improvement
How to use brainstorming techniques to solve problems
Overcoming deficit thinking with opportunity thinking
Problem solving as a team

Module 7 – Facilitation Skills

Nowadays supervisors are assuming the roles of coach and facilitator to enable their employees to do their best work. Being a facilitator requires a unique blend of skills. Topics covered in this module include:

Facilitation as a style of leadership
How to facilitate for agreement
Designing successful action plans with employees
Coaching for better performance

Module 8 – Evaluating & Improving Employee Performance

Understanding performance management and the process of delegation will enable both supervisor and employee to know what job results are expected. This module includes:

Setting performance standards and objectives
Communicating high expectations to employees
Dealing with the poor performer
How to handle performance appraisals
Managing delegated activities and expectations

Module 9 – Time/Stress Management

Your success as a manager depends on how well you manage your own time and stress and the time and stress of your employees. This module includes:

Learning to control time wasters
Techniques for prioritizing & overcoming distractions
Dealing with organizational stress
Relaxation techniques you can use on the job

Module 10 – Ethics in Leadership

As leaders, we must be able to evaluate our company our colleagues, and most importantly, our own ethical stance in order to create a culture of ethics within our own organization. In this module, we will examine ethical dilemmas facing leaders, explore the top factors causing leaders to compromise their ethics and identify important ways to become a more ethical leader.

Identify the range of ethical and unethical behaviors
Develop an understanding of ethical dilemmas
Avoid major reasons for compromising ethics as a leader
Target important ethical leadership behaviors

For additional information please contact:
Linda Kurokawa

Director, Business Development
P 760.795.6824
lkurokawa@miracosta.edu