Tips to prevent issues when taking online exams
Here are a few tips to prevent issues before/while taking exams online:
- Ensure your computer has the latest Operating System updates, and FREE of viruses and spyware.
- Suggested browsers are Google Chrome and Firefox. Avoid Safari and Internet Explorer.
- Ensure your browser has the latest updates.
- Ensure your browser has the latest Java updates, and enabled.
- Ensure your browser has the latest Flash Player and Shockwave Player updates, and enabled.
- Clear the cache of your browser prior to taking any online exam.
- Ensure your Pop-Up Blockers are disable.
- Ensure your Cookies are enabled.
- If possible avoid Wi-Fi, use an Ethernet cable connection (strong, stable, and faster) while taking the exam. The connections on Wi-Fi are intermittent - weak, not stable, and slow.
- During the exam:
- Try to complete the exam in one sitting, and have one tab open for the exam only.
- Keep track of your time and avoid any distractions such as telephone calls, family, children, pets, etc. Plan accordingly, and ensure you complete the exam within the allowable time.
- Save as you go, at least every few minutes. If you’re answering questions quickly, don’t click Save repeatedly. Allow time for the system to respond. If the test presents one question at a time, your answers will be automatically saved as you go. You do not have to save each question.
- Draft essay questions in Notepad for Windows users or TextEdit for Apple users. You should write your essay responses in Notepad or TextEdit, save a copy to your hard drive, then copy and paste the text into Canvas. Do not copy and paste from Microsoft Word.
- DO NOT DOUBLE-CLICK. Double-clicking either the Save Answer, Next Question, or Submit buttons may cause an error.
- Following these tips will prevent the likelihood of students having technical problems submitting their exams, and the need for faculty to reset exams.