Unable to Log into SURF

If you are unable to login to SURF because you received the following:

  • An error stating Your PeopleSoft connection has expired.
  • The Oracle screen.ORACLE
  • And/or your browser keeps looping back to the login prompt.

Then follow the below steps to correct these issues:

  • If you are using Internet Explorer version 9 (IE9) on a Windows based computer do the following:
    • Click on the Tools menu located on the top right corner of your browser.
    • Click the command Compatibility View Settings.
    • When you see the Compatibility View Settings dialog box, ensure that the three check-boxes located on the left bottom corner are checked.

      Compatibility View Settings

    • Click the Close button to close the dialog box.
  • Continue if you are using Internet Explorer versions 9 and below:
    • Click on the Tools menu again.
    • Click on the command Internet Options.
    • Select the General tab, click the Delete... button located in the Browsing history section.
      • For IE9 and IE8 ensure all the check-boxes are checked except for the very first one, then click the Delete button.

      Delete Browsing History

      • For IE7 click the Delete all... button, when you see the Delete Browsing History dialog box, ensure the check-box Also delete files and settings stored by add-ons is checked, then click the Yes button.

        Clear Cache

    • Select the Security tab, click on the Trusted sites green check mark, then click the Sites button.
      • When you see the Trusted sites window, type https://surf.miracosta.edu in the Add this website to the zone: box, and click the Add button. The URL you typed will be added to the below box Websites:
      • Ensure the check-box Require server verification (https:) for all sites in this zone is UNCHECKED!

    Security

      • Click the Close button.
    • Select the Privacy tab, ensure the Settings is set to Medium. If not, then click the Default button.
      • In the Pop-up Blocker section, ensure the check-box Turn on Pop-up Blocker is checked.

      Privacy

      • Click the OK button to close the Internet Options dialog box.
    • Close the IE browser, if more that one browser is open, close ALL of them, this is how the settings will take effect.
    • Open the browser and attempt to login into SURF
    • If still unable to login, reboot your computer, reset your internet connection modem by turn it off for about 1 - 2 minutes than turn it back on.
    • Attempt to login again. If it continues to fail than you may use the Firefox browser.
      • If you don't have Firefox installed in your computer, you may download the FREE browser at www.firefox.com
  • For MAC (Apple) users, please use the following respective links to clear your cache:
  • If all fails, please contact the Student HelpDesk at 760-795-6655 for further assistance. We apologize for any inconvenience you may have experienced.

Back

GO HOME