THE IT HELP DESK WILL BE CLOSED ON 12/25 - 1/1 IN OBSERVANCE OF SCHOOL'S WINTER CLOSURE.
The MiraCosta College’s IT Help Desk facilitates our students with the following services:
- Provide first contact technical support to our students who are experiencing issues with our campus online portals such as SURF, Canvas, Secure File Transfer Protocol (SFTP) Servers, Virtual Machine/Desktop (VMware), Wi-Fi, etc.
- Respond or redirect our students' requests regarding District Programs, policies, procedures and regulations.
- Provide basic administrative guidance and procedures to register; matriculate; search, add, drop, and pay for classes; view books; purchase parking permits; view grades; order transcripts; etc.
- Troubleshooting logging complications such as onboarding and unlocking accounts, passwords reset, Office 365 and email, etc.
- Provide “How to” tutorials to support our online portals.
- Route requests to respective departments for specific support.
- Facilitate our students' requests via phone calls, emails, and Live Chat via the Spartan Chatbot located at the bottom of your screen..
Access and get assistance from the Online Open Computer Lab staff. Please click on the link below and chat live with one of the Computer Lab Staff online to get assistance on course related homework or computer questions you may have regarding your classes at MiraCosta classes.
